Frequently Asked Questions

We’ve racked our brains to compile a list of all the questions that we get asked most frequently. We will be updating this list soon to include travelling with children, bringing your pets, resort information, plus much more, but if your question isn’t answered here, contact us:

By phone: +44 (0) 203 384 1801 or email: [email protected]

Searching for accommodation

Are the prices and availability shown on your website up-to-date?
Do you offer flexibility on arrival dates or do I have to arrive at the weekend?
What if my dates differ from those shown on the search results?
Where are your properties located in Chamonix?
Are there any properties by the lifts?

(top)

Making a booking

Can I hold the accommodation for my dates?
How do I book?
What are your booking terms and conditions?
How do I make payment?
How do I pay the deposit?
How do I pay the balance?
Do you send reminders for the balance payment?
Is it safe to pay online?
Are there any fees for paying by card or bank transfer?
How do I make a bank transfer?
Is there a discount for repeat customers?
Do I get any other discounts with Chamonix All Year?
How can I tell you about my special requirements?
What’s included in the rental price?
Do you take a damage deposit?
How much is the damage deposit for my booking?
Can I book a cot / high chair / stair gate?
Can we bring our pet?

(top)

Preparing for your arrival in Chamonix

Do I need a visa?
Can you provide proof of my booking to support my visa application?
Do I need insurance?
How do I get to the property?
How do I pick up the keys?
What are your check-in/check-out times?
What is early check-in / late check-out?
Is there anywhere I can leave my bags?
What happens if I arrive after 9pm?
Will linen be provided in the accommodation?
Why do you need our bed make-up before we arrive?
If we stay for 2 weeks or more do we get extra linen?
Can I book additional cleaning during my holiday?
What do I have to do on check-out?
Do I have to clean the property at the end of my stay?

(top)

Your accommodation

Will there be any basic supplies left in the property?
Will my accommodation have wifi / internet access?
Will my accommodation have parking?
Are there laundry facilities at my accommodation?
Are there supermarkets, shops and bars nearby my accommodation?
Can we smoke in our accommodation?
Do you offer catered accommodation?
Where can I see reviews of the accommodation?

(top)

More about Chamonix All Year

Where can I see reviews of Chamonix All Year?
What languages do the Resort Team speak?

Searching for accommodation

(top)

Are the prices and availability shown on your website up-to-date?

Yes, our website shows real-time, live availability and the latest prices which are synchronised with our reservations system.

(top)

Do you offer flexibility on arrival dates or do I have to arrive at the weekend?

We have properties that do change over on a Saturday and Sunday, but due to popular demand we now have lots of our properties that are available for short stays or week day arrivals, so when you search in the brown box on the left hand side of your page, the results will include all of these properties if they are available. If you are flexible with your holiday dates always select ‘+/- days’  in the search box as you will get more options and perhaps a better deal! Especially during inter-season and less busy periods we are happy to be flexible with our holiday changeover days. With flexible dates you can make the most of the cheaper flight options with the airlines too.

(top)

What if my dates differ from those shown on the search results?

If you have completed your search and you still haven’t found any properties that suit your dates, then contact us and we will search for you and send you options available.

(top)

Where are your properties located in Chamonix?

We offer accommodation along the length of the Chamonix valley, from Le Tour, Argentiere, Les Praz, Chamonix centre and right down to Les Houches, which means there’s something for everyone – whether you want to be in the thick of it in Chamonix town centre or in the calm pastures of Le Tour. You can filter your accommodation search by area if you already know where you’d like to be.

(top)

Are there any properties by the lifts?

Chamonix as a resort does not have many ski-in / ski-out options, but we do have apartments and chalets which are close to the lifts. Click on the lift areas below to see properties close-by:

  • Brévent-Flégère
  • Les Grands Montets
  • Le Tour (Domaine de Balme)
  • Les Houches
  • Aiguille du Midi

Making a booking

(top)

Can I hold the accommodation for my dates?

Unfortunately we are not able to place any of our properties on hold. Where you see that a booking is “provisional” on our availability system, it usually just means that we are waiting to receive the deposit by bank transfer or cheque.

(top)

How do I book?

You can book online via our secure booking system – once you’ve found the property that you want, go to the “availability and booking” tab to start the booking process. If you’d prefer, you can also call and make your booking over the phone on +44 (0) 203 384 1801. We require 30% of the accommodation booking price as a deposit within 7 days and the remainding 70% balance 8 weeks before you arrive. If your holiday starts within 8 weeks then full payment is due.

(top)

What are your booking terms and conditions?

These are detailed on our dedicated T&Cs page. You will also get the chance to read and agree to these terms and conditions when you are going through the booking process.

(top)

How do I make payment?

We can accept payment in pounds sterling by Mastercard, Visa or cheque, and by bank transfer in pounds sterling or euros. We are not able to take payment by American Express. If paying by bank transfer please remember to use your accommodation “booking reference number” as the payment reference so that we can track your payment. If you prefer to pay by sterling cheque then payment details and postal address can be found at the bottom of the booking form.

You can use different methods to pay for the deposit and the balance or, when you pay the deposit, you can opt to allow us to use the same card details, which will then be held securely in our system and used to process the balance when it is due 8 weeks before your stay. Each time we receive a payment from you we will send you confirmation that we have received the funds.

(top)

How do I pay the deposit?

You can pay by bank transfer, cheque or card, please see details above “How do I make payment?”. We require 30% as the deposit. If you opt to pay by bank transfer and we don’t receive the payment within 7 days, we will endeavour to contact you but after an additional 24 hours we may have to cancel your booking.

If you pay by card, you can tick a box on the booking form which will allow us to use the same card details, held securely in our system, automatically when your balance is due.

(top)

How do I pay the balance?

You can pay by bank transfer, cheque or card, please see details above “How do I make payment?”. Your booking confirmation will include the date that the remaining 70% balance payment is due. If you haven’t already ticked the box to authorise us to process your card payment automatically, then we will send you an email with a payment link to allow you to pay securely online. This email will also contain information on how to pay by bank transfer or sterling cheque. If paying by cheque or by bank transfer we ask that you make payment before the due date.

(top)

Do you send reminders for the balance payment?

If we haven’t received your balance payment by the due date specified on your booking confirmation (8 weeks before you arrive), then we will email you to request that you make payment by bank transfer, sterling cheque or card payment.

(top)

Is it safe to pay online?

Our online booking system is secured by an https connection so that all of your details will be safe. Once you enter your card details, they are masked by the system so that even the team managing your booking can’t see them, and we can only reuse them for your balance payment if you have authorised us to do so.

(top)

Are there any fees for paying by card or by bank transfer?

We do charge some small supplements for paying by card which cover the card processing fees which we incur. Debit cards have 0.75% supplement and credit cards 2.3%. We do not charge any fees if you choose to pay by bank transfer, but your own bank may charge you and you should opt to pay these charges at your end so that we receive the full payment amount due.

(top)

How do I make a bank transfer?

When you receive your booking summary, you will receive an email with our bank account details so that you can make payment into our account. Please also ensure that you opt to pay any bank charges which may be incurred by bank transfer so that we receive the correct payment into our account. Include your accommodation “booking reference number” in the payment reference too so that we can track and confirm with you when we have received it.

If you have made a provisional booking and we haven’t received the payment within 7 days, we will endeavour to contact you but after an additional 24 hours we may have to cancel your booking.

(top)

Is there a discount for repeat customers?

We are very pleased that you are already thinking of coming back to stay with Chamonix All Year! We would like to offer you a 5% discount on your accommodation booking as a repeat customer, plus an extra 5% if you’ve left us feedback via our survey email or on another review website such as TripAdvisor. Please ensure you contact us when making a booking so we can apply your discounts. (These discounts are subject to availability and not available in conjunction with other offers and discounts.)

(top)

Do I get any other discounts with Chamonix All Year?

As a valued customer we are pleased to offer our guests some great discounts on early bird lift passes, ski hire, bike hire, some bars and restaurants, and more. We will also provide you with tourist guest cards on arrival at the accommodation which give you free transport on local buses and trains as well as other local discounts.

(top)

How can I tell you about my special requirements?

You can add these in the booking “comments” when you make your accommodation booking or contact us and we will make a note of any special requirements on your booking notes.

(top)

What’s included in the rental price?

Accommodation rates include one full set of bed linen & towels for guests, all utilities, meet & greet at the accommodation on arrival, end of stay clean (see “Do I have to clean the property at the end of my stay?”), local tourist tax and tourist guest cards which give you free transport on local buses and trains as well as other local discounts.

(top)

Do you take a damage deposit?

As security for damages we will pre-authorise a bank card between 10 days and a week before you arrive in Chamonix. This will be automatically released 28 days after the date it is authorised and only once the accommodation has been checked after your departure. If you would like the authorisation cancelled sooner than this automatic release then please contact us after your departure. If you prefer, you can send us a post-dated cheque in pounds sterling which we will hold on file. Please see our full T&Cs for details.

(top)

How much is the damage deposit for my booking?

Damage deposits vary from property to property, but you can find the amount when you book using the online booking form and on the booking confirmation which is emailed to you when we receive your first payment.

(top)

Can I book a cot / high chair / stair gate?

When you make your accommodation booking, you can also pay to rent a travel cot and high chair (which includes cot linen). Stair gates can also be provided, please enquire with the team.

(top)

Can we bring our pet?

Some of our owners do allow pets and we are in the process of adding this as a search option to our accommodation search tool. In those cases we will add an extra cleaning charge to your booking. See more about bringing your pets to Chamonix.

(top)

Preparing for your arrival in Chamonix

(top)

Do I need a visa?

The French government have some useful information on their website regarding whether you need a visa and nationalities who are exempt from requirements.

(top)

Can you provide proof of my booking to support my visa application?

If required, we can provide a letter proving that you have booked accommodation with us for visa purposes. Just contact us to request this.

(top)

Do I need insurance?

If you are booking a holiday with us you must ensure you and your group have adequate medical and travel insurance. Please see our full booking terms and conditions.

(top)

How do I get to the property?

Once we have received your final payment, we will send arrival instructions for your stay which include the accommodation address, driving directions, details about the property and our Resort Team contact details. You can also book one of our door-to-door airport transfers if you are arriving into Geneva Airport. Also see “What are your check-in/check-out times?”.

(top)

How do I pick up the keys?

One of our Resort Team will meet you on arrival to give you the keys and explain everything that you need to know about the property that you have booked. If you have never visited Chamonix before, your Resort Team will also share their local knowledge and point out your nearest supermarket/bus stop/ski area etc. If you have pre-booked equipment hire, lift passes, lessons or activities, we will bring lift passes with us plus all of the information that you need. Also see “What are your check-in/check-out times?”.

(top)

What are your check-in/check-out times?

Standard check-in time is between 5pm and 9pm, and check-out is by 10am. We do offer an early check-in / late check-out service (subject to availability) – see the following question for more details.

Because one of the team will meet you when you arrive, we ask that you inform us of your expected arrival time in advance and contact us on the day when you are 30 minutes from Chamonix so that we know you are running on time. Please also contact us if you know you are going to be delayed.

(top)

What is the early check-in / late check-out service?

If you have a flight which arrives early, or a late departure on your last day, we may be able to offer an early check-in / late check-out. This is subject to availability and only on a first-come, first-served basis. If we are able to arrange this for you, we may be able to let you in as early as 1-2pm or allow you to stay until 12-1pm (depending on the property that you are staying in).

In order to organise this service, we have to pay for an express clean and there is a fee of 25€ – 50€ which covers this (depending on the size of the property). Speak to the team to discuss your arrival/departure times and book your early check-in / late check-out.

If there are no other bookings that conflict with yours then these charges may not apply and we will do our best to liaise with the cleaning managers regarding your requirements.

(top)

Is there anywhere I can leave my bags?

If you are on one of our airport transfers, we may be able to drop off your bags with the Resort Team who will be meeting you when the property is ready (subject to availability on busy days). We also have offices in the centre of Chamonix where you can drop off your bags and collect them again when the property is ready for you. This is subject to availability and only on a first-come, first-served basis as we have limited space.

Otherwise in some cases we may be able to give you access to drop off your bags while the cleaners are preparing the property for your arrival. This means you will have to return later in the day once the cleaners have finished the property, it does NOT give you access to the rest of the property. See also above our early check-in / late check-out services.

(top)

What happens if I arrive after 9pm?

If you’re arriving late, we may have to send one of our Resort Team to meet you out of hours. This means that for arrivals between 9pm and 12am, there is a late check-in fee of 30€ payable on arrival. Contact the team to arrange your late check-in. We regret that we cannot check in guests who arrive after midnight (12am).

(top)

What linen will be provided in the accommodation?

The beds will be made up with linen when you arrive based on the bed configuration that you have given us, plus towels for every guest. For these reasons, it is very helpful if you can update us before you arrive if you will be bringing extra guests or if your bed requirements change.

(top)

Why do you need our bed make-up before we arrive?

Many of our properties have flexible bed configurations, for example beds which can be made as a double or a twin. For that reason, it is very helpful if you can let us know before you arrive what your requirements are so that we can provide the correct linen and towels for you.

(top)

If we stay for 2 weeks or more do we get extra linen?

When you are staying for 14 days or more, our cleaners will come in half-way through your stay to change the bed linen and towels. This may not be exactly in the middle of your stay, it could be the day before or after so please do not strip the beds as our cleaners will do this when they visit.

(top)

Can I book additional cleaning during my holiday?

We provide one change of linen free of charge if you are staying for 14 days or more, but cleaning is only included at the end of your stay.

No matter how long your stay is, we can arrange additional cleaning for you from 30€ per hour. We can also offer additional linen changes, just speak to the team or read about our additional cleaning services.

(top)

What do I have to do on check-out?

Most importantly you have to ensure the property is secure with all windows and doors locked and that you have left ALL the keys and parking fobs at the property as instructed. We don’t expect you to clean the whole property, after all you are on holiday, but we do ask you to complete just a few simple tasks on check-out to leave the property tidy and ready for our cleaning staff. See “Do I have to clean the property at the end of my stay?”.

(top)

Do I have to clean the property at the end of my stay?

We don’t ask you to scrub the accommodation from top to bottom, after all you are on holiday! We just ask you to complete a few simple tasks on check-out to leave the apartment tidy and ready for our cleaning staff. We will explain this on arrival but it includes basic tasks such as taking your rubbish out to the bins and doing the washing up. We will also send you a summary of the check-out instructions with all of your arrival information on email prior to your stay.

Your accommodation

(top)

Will there be any basic supplies left in the property when I arrive?

We do not throw away useful general items like olive oil, condiments, spices, dried goods etc at the end of every stay, so you will often find some or all of these in the kitchen cupboards when you arrive. We will also leave some basic cleaning products and toilet roll in the property. Equally, at the end of your stay, please leave anything that you think future guests might find useful.

(top)

Will my accommodation have wi-fi / internet access?

Most of our properties have wi-fi – see the property description on our website to see if the one you are interested in does, or you can filter your search options to select properties with wi-fi. This information will also be listed in the arrival information which we email to you when you have made your final payment. If the property that you have booked does not have wi-fi, the team will tell you all the nearest places that you can pick it up for free. (See also our bar and restaurant guide where this is indicated.)

(top)

Will my accommodation have parking?

Most of our properties have parking, which may be indoor or outdoor, allocated or unreserved. These details will be given in the property listing on our website and also in the arrival information which we email to you when you have made your final payment. If the property that you have booked does not have parking, the team will be able to direct you to the closest free / payable public parking. Note that you may be able to get some discounts with your guest cards if you buy a weekly parking card. Or why not leave the car at home and book our Chamonix All Year airport transfers or in-resort transport services?

(top)

Are there laundry facilities in my accommodation?

Most of our properties have laundry facilities which are detailed on the property listing on the website and in the arrival information which we email to you when you have made your final payment. If your accommodation does not have a washing machine / tumble dryer, the team will let you know where you can find the nearest launderette when they meet you on arrival.

(top)

Are there supermarkets, shops and bars nearby my accommodation?

Most of our properties are located close to supermarkets, shops and bars. The team will point out the nearest ones when they meet you on arrival. See also our restaurant guide divided up by area to find out what is close by, as well as our shopping guides to supermarkets and local markets.

(top)

Can we smoke in our accommodation?

No, all of our properties are non-smoking, including the common areas of the building.

(top)

Do you offer catered accommodation?

We offer fully catered chalets, as well as flexible catering upgrades to our self-catered accommodation.

(top)

Where can I see reviews of the accommodation?

Every one of our property listings has a section of the page dedicated to guest reviews. Just click on the “Guest Reviews” tab to see previous testimonials from guests who have stayed in there. Many of our properties are also listed on TripAdvisor, so you can see reviews on there as well.

More about Chamonix All Year

(top)

Where can I see reviews of Chamonix All Year?

As well as property reviews, many of our guests leave some lovely feedback about the team and their stay in Chamonix. See our general guest reviews for each season to find out what it’s like to stay with Chamonix All Year.

(top)

What languages do the Resort Team speak?

All of the Resort Team are fluent in French and English, plus we have staff who speak fluent Romanian and German. We also speak some Italian and basic Spanish.