Chamonix All Year (CAY) - Guest Booking Terms and Conditions (T&C)

The below Booking Terms and Conditions (T&C) relate to Holiday lets that are up to 60 days and are booked on or after 28th September 2026.

For Holiday let bookings made before 28th September, the Terms and Conditions provided by email at the time of booking will apply, unless otherwise agreed in writing. Please contact us for more information.

Please note that Booking and Payment terms are different for bookings of more than 60 days i.e. winter season long lets or summer season long lets, and annual rentals, and will be confirmed at the time of booking.

These Holiday let Booking Terms and Conditions (T&C) constitute the contract (the “Contract”) between Chamonix All Year Limited (the “Agent”) and the named person (“the Group Leader”) on the booking form and who accepts the Booking Terms and Conditions (the “Booking”) together with other members of the group (the “Group”) who have paid the stated price of the holiday (the “Holiday”) as set out in the Agent’s information and in respect of which each member of the Group has provided consideration and accordingly these T&C apply to each and every member of the Group. The Group hereby acknowledges that the Group Leader has been appointed to sign these T&C for Holiday Lets on behalf of each and every member of the Group.

The Group Leader shall mean the individual during the period of the Holiday, including any new appointed Group Leader and who shall act on behalf of all members of the Group. The Group Leader is responsible on behalf of all other members of the group for all matters relating to the Booking.

“The Group” refers to all persons booked to stay in the Accommodation. The Group includes any change of names to the original Booking.

The Contract is made and the Booking is confirmed once Payment has been (i) received by the Agent from the Group Leader and/or other members of the Group, and (ii) an email has been sent by the Agent to the Group Leader to confirm that funds have cleared into the Agent’s bank account, the Agent’s payment methods or bank account details having been previously notified to the Group Leader. Please refer to Clause 2 with regards to Payment.

If the Booking is taken over the telephone, as opposed to for example via the internet, a link to these T&C will be emailed to the Group Leader. Please note it is the Group Leader’s responsibility to read these T&C and to circulate these to other members of the Group so they are aware of the Agent’s T&C and the members of the Group will be bound by the T&C in any event. The Agent cannot accept any responsibility and/or liability for the Group Leader not having done so.

Damage Protection terms are found in Clause 3.
Cancellation terms are found in Clause 9. 

1. Booking
1.1. Please note that at the time of making the Booking the Group Leader must be 18 years or over. 
1.2. The Group Leader should complete the Booking form online or telephone the Agent to make a Booking. Once the Booking has been received, the Group Leader will receive a provisional Booking confirmation email with a link to the T&C, and a request for Payment, if Payment has not been made already over the telephone or by bank card online. The Group Leader must make the required Payment within 7 days of receiving the provisional Booking confirmation email or the Booking may be cancelled by the Agent. Please also refer to Clause 2.0 with regards to Payment.
1.3. The Group Leader will be responsible for ensuring all personal information and Booking details are correct.
1.4. If at any time prior to the stay the Group Leader withdraws as a member of the Group and wishes out of the Booking, the Agent must be notified either by email or telephone by the original Group Leader, and must be provided with the contact details including email details for the new Group Leader prior to the start date of the Holiday. The Agent will email a new Booking confirmation to the new Group Leader with a link to the T&Cs and by receiving this email, the new Group Leader agrees to be bound by the T&Cs. The Agent may charge an admin fee of 54€ (inclusive of VAT) for amendments to the Booking.
1.5. The Booking of Accommodation includes the rental of the Accommodation for the booked dates, Linen (consisting of one set of bed linen and towels per person, bath mats and tea-towels as appropriate), plus an end of stay clean but Check-out instructions need to be adhered to.

2. Payment
2.1. When making Payment a deposit of 25% of the Accommodation cost is required within 7 days of receiving the provisional Booking confirmation email and the balance of 75% is required 6 weeks prior to the start of the Holiday. If the Group Leader is making the Booking within 6 weeks of the start of the Holiday, then full Payment is required within 7 days, (or immediate Payment if the Group is due to start the Holiday in less than 7 days).
2.2. If other services (“Services”) in addition to the Accommodation are booked and included along with the Booking of the Accommodation, then Payment for the Services will be made with the balance of the Accommodation Payment, 6 weeks prior to the start of the Holiday, unless the Booking is within 6 weeks of the start of the Holiday, then full Payment is required within 7 days of the Booking being made, (or immediate Payment if the Group is due to start the Holiday in less than 7 days).
2.3. In all cases full Payment must be received in the Agents bank account in advance of the start of the Holiday.
2.4. Whenever a Payment whether a deposit Payment, balance Payment or Payment in full is received the Agent will send receipt of Payment by email to the Group Leader.
2.5. Where Payment is being received by instalments via the Group Leader and/or other members of the Group, the Booking is not completed until final Payment is received on the agreed date/s. If any Payment is not received on the agreed date/s the Agent has an automatic right to terminate the Booking and a cancellation charge of 90€ (inclusive of VAT) may apply. All monies received up to the date where a Payment is missed, whether this is a final Payment or otherwise are refundable at the Agent’s discretion. 
2.6. Where Payment is made in full at the time of Booking, the Booking is completed when the Agent sends the Group Leader receipt of Payment confirmation by email.
2.7. In case of dishonored Payment the Group Leader will be contacted by the Agent to make Payment by other means, to be received by the Agent within 7 days (or immediate Payment if the Group is due to start the Holiday in less than 7 days). Failure to do this will mean automatic cancellation of the Booking and a cancellation charge of 90€ (inclusive of VAT) may apply.
2.8. Payments by the Group Leader and/or other members of the Group can be made by bank transfer or debit/credit card (Visa or MasterCard). Any bank charges levied by the Group Leader’s and/or by a member of the Group and/or by the Agent’s bank, for sending or receiving bank transfers will be the responsibility of the Group Leader.
2.9. The Agent guarantees the EUR (euros) price of the Holiday as quoted at the time of Booking. However if Payment is made in foreign currency, the Agent reserves the right to ask for Payment of additional sums in EUR (euros) to cover any fluctuation in currency exchange.
2.10. Irrespective of any changes in currency rates referred to in Clauses 2.8 and 2.9 above the Agent must always receive the full amount as quoted for the Holiday.
2.11. The Agent reserves the right to increase or decrease the price of unsold Holidays at any time.

3. Damage Protection, Guest Responsibility & Extra Charges
3.1 Damage Protection included. Each eligible Booking includes Damage Protection as part of the Accommodation price. Damage Protection is a contractual waiver under which the Agent agrees not to recover from the Group Leader or the Group the cost of Qualifying Accidental Damage up to the Damage Protection Amount, as confirmed at the time of booking, subject to this Clause 3. Damage Protection is not an insurance policy, is not a security deposit and does not require a sum to be blocked or held on a payment card. 
3.2 Damage Protection Amount. The Damage Protection Amount is the maximum protection limit that the Agent will waiver for all Qualifying Accidental Damage arising from one Booking. The applicable Amount is specific to the Accommodation and will be shown to the Group Leader at the time of the Booking and in the Booking confirmation. It is not an amount paid to or owned by the Group Leader and is not refundable.
3.3 Qualifying Accidental Damage. Qualifying Accidental Damage means sudden, unexpected and visible physical loss of or damage to the Accommodation, its fixtures, fittings, furniture, appliances, or other property belonging to the Owner or Agent and ordinarily kept at the Accommodation, where the loss or damage: (a) is caused accidentally by a member of the Group during the authorised occupation period; (b) is reported and handled in accordance with this Clause 3; and (c) is not excluded under Clause 3.5. 
3.4 Amount protected. For Qualifying Accidental Damage, the amount protected is the reasonable and necessary cost of repair. Where repair is not reasonable or possible, it is the reasonable cost of a like-for-like replacement, taking account of the damaged item's age, condition, expected life and pre-existing wear. The Agent may choose the repairer, supplier or reasonable settlement method.
3.5 What is not protected. Damage Protection does not apply to for example, but not limited to: (a) deliberate, dishonest, malicious, reckless or grossly negligent acts or omissions; (b) theft or deliberate removal by a member of the Group; (c) breach of these T&C, the property / house rules, occupancy limits or safety instructions; (d) smoking, vaping, unauthorised pets, parties, unlawful activity, unauthorised use or misuse of a properties EV charges; or unauthorised entry into locked areas; (e) loss of keys, fobs, remotes or parking cards, except accidental loss within the Damage Protection Amount; (f) Additional cleaning, odour removal, rubbish removal, pest treatment and normal changeover costs are not covered, unless they are required as a direct result of accidental damage covered by the Damage Protection. (g) Linen and towels that are missing, misused, excessively soiled or stained - including by sunscreen, fake tan, make-up or hair dye - are not covered by Damage Protection. The Agent’s white Linen must not be used outdoors or in swimming pools or hot tubs. Where blue-and-white splash towels are provided, only these may be used for those purposes and only at the Accommodation. h) normal wear and tear; minor marks, scuffs or other cosmetic damage that do not affect the item’s normal use; gradual deterioration; existing damage; faults arising from the item’s design, materials or an issue that was not reasonably visible; poor workmanship; mechanical or electrical failure; or damage developing over time due to for example moisture, condensation, pests or insects; (i) damage caused by weather, water, freezing or fire where the Group failed to follow reasonable security, heating or safety instructions; (j) personal belongings of the Group, vehicles, animals, cash, payment cards, securities, documents, jewellery, electronic data or business property; (k) personal injury or medical expenses, fines or penalties, legal fees, alternative accommodation, loss of rent or income, loss of use of the property, or any other indirect or resulting financial loss or (l) any amount recoverable from an insurer, booking platform, supplier or other liable person, to the extent that recovery would result in double compensation.
3.6 Group responsibilities. The Group Leader must ensure that the Group: (a) takes reasonable care of the Accommodation, complies with these T&C and all safety, property / house instructions, and leaves the Accommodation clean and tidy in accordance with the Check-out Instructions as supplied during the check-in process; (b) informs the Agent promptly – and where reasonably possible, before departure - of any damage, missing item/s, theft or other incident; (c) takes reasonable steps to prevent further damage; (d) preserves relevant evidence and permits reasonable inspection; and (e) provides honest information and reasonable assistance. Damage Protection may be reduced or refused if a delay or failure to cooperate significantly affects our ability to investigate, limit or repair the damage, or if fraud or deliberate concealment is involved.
3.7 Damage identified on arrival. The Group Leader must notify the Agent within 24 hours of arrival of any material damage or missing item/s already present at the Accommodation. The Agent will consider check-in records and all other available evidence; damage will not be treated as caused by the Group solely because it was reported after 24 hours.
3.8 Excluded and excess amounts. The Group Leader remains jointly and severally responsible with the members of the Group for: (a) loss, damage, charges or costs excluded by Clause 3.5; and (b) the part of any otherwise Qualifying Accidental Damage that exceeds the remaining Damage Protection Amount. Liability is limited to the reasonable loss actually incurred, subject to any rights the Group has under applicable law.
3.9 Notice and payment. Before seeking payment for an excluded or excess amount, the Agent will provide the Group Leader with a written explanation and reasonable supporting evidence. The Group Leader must pay an undisputed amount within 14 days of notification. 
3.10 Amount shared across the Booking. The Damage Protection Amount is a single limit for the entire Booking, not a separate limit for each guest, item or incident. Once it has been used in full, the Group remains responsible for any further loss or damage.
3.11 No cash value or transfer. Damage Protection has no cash value, cannot be transferred or exchanged, and does not entitle the Group Leader or any Group member to receive a payment. It applies only to guests named or otherwise properly included in the Booking.
3.12 Authorised occupation period. Damage Protection applies only from the agreed check-in time until the agreed check-out time, including any alternative times confirmed in writing by the Agent. Damage, loss or additional costs arising from unauthorised early access or overstaying are not covered.
3.13 Reporting and inspection. The Accommodation will be inspected following departure. The Agent will normally contact the Group Leader only where further information is required or where excluded costs or amounts above the Damage Protection Amount remain payable. Any time elapsed between departure and contact does not release the Group Leader or Group members from liability. Any claim will be supported by records linked to the Booking, which may include for example, but not limited to, inspection notes, photographs, reports, invoices or repair estimates.
3.14 Costs exceeding Damage Protection Amount. For the avoidance of doubt, the Group Leader remains responsible on behalf of the Group for excluded costs and for any loss or damage exceeding the applicable Damage Protection Amount, regardless of which Group member caused it. The Agent will contact the Group Leader and provide a written explanation and reasonable supporting evidence before requesting payment. Any undisputed amount must be paid within 14 days of notification.
3.15 Payment of additional amounts. The Agent does not accept payment by cheque. Any excluded cost or amount exceeding the applicable Damage Protection Amount must be paid using the payment details provided by the Agent. Where a payment is made by bank transfer, the Agent is not responsible for bank charges or losses resulting from currency conversion or exchange-rate fluctuations.
3.16 Recovery costs. If an amount remains unpaid after it becomes due, the Agent may recover reasonable legal and debt-recovery costs to the extent permitted by applicable law. The Agent may also charge for reasonable administration time directly incurred in recovering the outstanding amount at a rate of €54 per hour, including VAT, provided those costs are proportionate and supported by appropriate records.
3.17 Keys, fobs and access cards. The Group Leader must ensure that all keys, building or parking fobs and access cards are left at the Accommodation as instructed at check-out. Any item accidentally taken must be returned promptly by registered or tracked post to the address provided by the Agent. The Group Leader will be responsible for any excluded or excess replacement, access or security costs not covered by Damage Protection Amount.
3.18 Ineligible bookings. Unless the Agent expressly confirms otherwise in writing, Damage Protection does not apply to a Booking of more than 60 days, a seasonal or annual rental, or any unauthorised extension of a Holiday. 
3.19 Fraud and recovery. Damage Protection is void in relation to any incident where the Group Leader or a member of the Group deliberately conceals or materially misrepresents relevant facts, supplies false evidence, or acts fraudulently. If the Agent later recovers an amount from another person for loss already treated as protected, the Agent will ensure there is no double recovery.
3.20 Utilities and electric vehicle charging. 
3.20.1 Some Accommodation includes an electric vehicle (EV) charging point, for which a usage charge may apply at the time of booking. The Group Leader must inform the Agent in advance if an electric vehicle will be brought to the Accommodation. Failure to notify the Agent, or any unauthorised EV charging, will result in a charge of €54 per day, including VAT. This charge is not included in the Damage Protection Amount.
3.20.2 For insurance reasons, the Group may in no circumstances use any plug inside or outside the Accommodation except for a specific EV charger to charge an electric vehicle. Due to increased costs and insurance purposes for the owner, for the avoidance of doubt, the Group under no circumstances is permitted to plug the charger for their electric vehicle inside or outside the property, unless there is a dedicated EV charger that the Group has requested to use with prior permission from the Agent and has paid any such charge in advance. Unauthorised charging inside or outside the Property will result in the Agent deducting a fee of 54€ per day, including VAT. This charge is not included in the Damage Protection Amount.
3.20.3 In all cases the Group Leader must ensure all electrical appliances, apart from white goods such as fridges and freezers, are turned off overnight or when vacating the property during the day or on departure, for safety and to avoid waste. The Agent reserves the right to enter the Accommodation and turn off electrical items, e.g., lights, if they are left on during the day when the Accommodation is unoccupied.
3.20.4 The Group Leader is responsible for any accidents relating to electrical appliances and items brought into the Accommodation by the Group. In no circumstances are large and power-hungry electrical items such as, but not limited to, portable air conditioning units or room heaters permitted to be used by the Group. Any such items used without consent from the Agent will incur an additional charge for electricity usage. This charge is not included in the Damage Protection Amount.

4. Noise and Nuisance
4.1. Loud music and parties are not permitted in the Accommodation. In particular if the Group is making noise after 22.00pm other residents have the right to telephone the local police.
4.2. The Agent has the right to terminate the Holiday, without notice and/or liability, of any member of the Group whose behaviour is such that it is likely to disrupt the enjoyment of others on Holiday and/or cause damage to the Accommodation, building, common parts and/or vicinity of the building.
4.3. The Agent has the right to terminate without notice and/or liability the Holiday of any member of the Group whose behaviour they receive complaints about, from any third party in respect of their behaviour in the Accommodation, common parts, and/or vicinity of the building.
4.4. The Group Leader will be charged at 54€ per hour (inclusive of VAT), with a minimum charge of 54€ for the length of time it takes the Agent to deal with such matters along with any such charges for missing items and/or damages found at the Accommodation (including fixtures and fittings within the Accommodation), common parts and/or those of a third party. Please also refer to clause 3. 

4.5. If as a result of Clause 4.4, there are missing items and/or any damage is caused to the Accommodation (including fixtures and fittings within the Accommodation) and/or building and/or common parts, which resulting in an excess over and above the Damage Protection Amount, such additional sum, will be payable by the Group Leader on behalf of the Group irrespective of which person was responsible. This is to be paid to the Agent by the Payment details supplied by the Agent to the Group Leader within fourteen (14) days of notification of the costs, and in the event of matters stated at Clause 4.3 such Payment shall be made prior to the Group’s departure. Please also refer to clause 3. 

5. Access to the Accommodation and other Services
5.1. Normal check-in time is from 5pm to 9pm, and check-out is by 10am. Alternative arrival and departure times must be agreed with the Agent and booked by the Group in advance. Alternative arrival and departure times may be subject to a fee of 50€ for apartments and 90€ for chalets (inclusive of VAT) so that an express changeover can be booked to prepare the Accommodation for the Group Leader’s arrival or that of the subsequent guest. Any fee for alternative arrival and departure times must be paid in advance.
5.2. Should the Accommodation not be vacated at the agreed time (referring to Clause 5.1), and the Group occupies the Accommodation without the permission of the Agent, an additional charge may be made to the Group Leader of 250€ per hour (inclusive of VAT) with a minimum charge of 250€.
5.3. The number of persons allowed to stay in the Accommodation is limited to the numbers as stated and advertised on the Agent’s website at the time the Booking is made, irrespective of the number of beds available at the Accommodation. This excludes infants in cots but only in so far as notified on the Booking form.
5.4. In relation to Clause 5.3 any additional person(s) found to be staying at the Accommodation will be asked to leave the Accommodation immediately. Failure to do so will result in them being evicted. The Agent bears no responsibility and/or liability for finding that person(s) alternative Accommodation. In such an event the Group Leader will be responsible for any charges, costs and/or damage for the period of time any such person(s) has(ve) already stayed at the Accommodation. Such charges will be on a pro-rata cost of the charges for the Accommodation. Payment in respect of charges, costs and/or damages will be payable immediately by the Group leader to the Agent and in any event prior to the Group’s departure. Please also refer to clause 3.
5.5. The Agent reserves the right to grant access to the Accommodation to authorised personnel during the course of the Group’s Booking as and when required for example, but not limited to, in the event of an emergency, to investigate noise or other such complaints, maintenance issues and at other times by the Agent upon reasonable notice and at a reasonable time. The Agent will endeavour to contact the Group Leader to notify them of such access but reserves the right in any case to access the Accommodation.

6. Photography and video footage
6.1. Any photography or video footage taken at the Accommodation may not be sold or used for commercial purposes without the prior written approval from the Owner obtained via the Agent.

7. Accuracy of information
7.1. All photography, descriptions and information on the website at the time of making the Booking are the most current details that the Agent has available. The Agent does not accept responsibility for any errors therein. The Agent reserves the right to make appropriate changes to the said photography, descriptions and information of the Accommodation as and when appropriate.
7.2. The Agent further reserves the right to make changes to the layout, facilities and furniture available at the Accommodation if required to do so by the Owner and/or as they see fit.

8. Disruption to the enjoyment of the Accommodation
8.1. The Agent will use its best endeavour to ensure that all electrical equipment and/or services including, but not limited to, Wi-Fi and satellite TV if applicable, are in good working order and remedy any faults to the best of their ability during the Holiday. However, no request for changes in Accommodation will be considered due to failure of electrical equipment and/or services howsoever caused. Compensation in respect of such matters shall be at the Agent’s discretion and in any event will be limited to a maximum of 50€ (inclusive of VAT).
8.2. The Agent will not be liable and/or responsible for any failure to hot tubs, saunas and/or swimming pools at the Accommodation which results in them not being available for use during the course of the Booking. The Agent will not consider any requests for changes in Accommodation which is as a result of the hot tub, sauna and/or swimming pool not being available for use during the course of the Booking. Compensation in respect of matters stated in relation to this Clause 8.2 shall be limited to 50€ per day (inclusive of VAT) for the period of such non-availability, to a maximum of 200€ per Booking, provided that such non-availability is not as a result of any action and/or fault on the part of any member of the Group.
8.3. The Agent is not responsible for any disruptions to the Group’s stay and/or enjoyment at the Accommodation which are caused by a third party. Examples include, but are not limited to, building works, nuisance and/or disruption caused by noise or dust. The Group Leader accepts that they will not be entitled to any refund or compensation as a result of any such disruption.
8.3.1 Much of the Accommodation offered by the Agent is situated in residential areas where refurbishment work may be happening on a neighbouring property over which the Agent has no control. In the majority of cases, the Agent is not given prior notice of such work to building works. If after the Booking is placed, the Agent becomes aware of such building works and it may reasonably be considered that such works will seriously impair the enjoyment of the Holiday, the Agent may offer the opportunity to transfer to alternative Accommodation, subject to availability. Where the alternative Accommodation would constitute a significant change to the Booking, the Agent may offer you the option of cancelling without penalty.
8.3.2. The Group Leader accepts that minor refurbishment and maintenance work carried out at a neighbouring property will not affect the Holiday and the Agent will be under no obligation to offer you alternative Accommodation in such circumstances.

9. Refunds and Cancellations by the Group Leader
9.1. Cancellations must be notified to the Agent by the Group Leader as soon as possible by email. Your booking is not considered to be cancelled until we have confirmed this back to you. 
9.2. Bookings for which the bookings dates are changed or rescheduled are classified as modifications and will not be considered eligible for cancellation claims.
9.3. Only Accommodation and ‘Taxe de Sejour’ costs are refunded minus a 90€ administration fee (inclusive of VAT). Additional extras booked via the Resort Shop website of Chamonix All Year SAS are subject to the T&C as shown on that website at the time of booking. The Group Leader should take out insurance as per Clause 12.
9.4. Bookings confirmed after 13th February 2023 have cancellation protection, for cancellations made up to 21 days before arrival. In this case, the Agent will refund any payment made by the Group Leader minus a 90€ administration fee (inclusive of VAT). Accommodation costs and charges for ‘Taxe de Sejour’ are refunded, no other compensation will be offered. Cancellations made less than 21 days before check-in will not be eligible for refund. Example: For a check in on Saturday 28th (at any time), Guests could cancel up to and including Friday 6th, but not Saturday 7th or any subsequent day.
9.5. Due to each Accommodation having different Owners it is not possible for the Group Leader to exchange one Accommodation for another without charges being incurred in respect of any such new Accommodation and a new Booking being completed.
9.6. Refunded Payments for cancelled Bookings will be released back to the Group Leader within 3 working days of the scheduled date of check-out of the original booking, or 30 days after the Agent has confirmed the cancellation to the Group Leader, whichever is sooner.
9.7. The deadline for cancellations is based on the arrival day of the Booking, regardless of the duration of the Booking. All relevant times and dates are understood to be local French time. 
9.8. Bookings for certain times of year, or certain lengths of stay are subject to different cancellation terms to those above. 
9.8.1 Bookings made for UTMB are subject to the cancellation terms as per Clause 9.8.3: this concerns all Bookings for arrival between 23rd August 2025 and 31st August 2025 or 22nd August 2026 and 30th August 2026, or bookings that are occupied between 25th August 2025 and 29th August 2025 or 24th August 2026 and 28th August 2026. 
9.8.2 Bookings for Holidays of 21 nights or more are subject to the cancellation terms as per Clause 9.8.3. 
9.8.3 Bookings defined in Clauses 9.8.1 and 9.8.2 are non-refundable and Refunds will be at the Agent's discretion. The Agent will endeavour to find a replacement Booking, in which case any Payment made by the Group may be returned to the Group Leader in full. (Unless the price of the Holiday had to be reduced in order to resell it – and in which case the amount to be refunded to the Group Leader will be minus the difference/reduction.)  Any refund or cancellation will always be subject to a 90€ administration fee (inclusive of VAT). Once a refund Payment has been made to the Group Leader in respect of the same the Agent shall not be liable to any other members of the Group in respect of such refund, and the Group Leader is responsible for any reimbursement to the members of the Group.

10. Refunds and Cancellations by the Agent
10.1. Due to circumstances beyond the Agent’s control for example, but not limited to, issues with the Accommodation or a Force Majeure event (see Clause 13), it may be necessary to make alterations to a confirmed Booking or to cancel the Booking completely. Whilst the Agent will make every effort to ensure this does not happen, if it is unavoidable the Agent will contact the Group Leader as soon as possible. In this instance the Agent will:
10.1.1. endeavour to make alternative arrangements for Accommodation of the same value if available. Alternatively if the Group Leader prefers;
10.1.2. offer a full refund of any monies paid in respect of the Accommodation and ‘Taxe de Sejour’ only.
10.2. In the event that no alternative arrangements for Accommodation of the same value can be offered, but Accommodation of a higher value can be offered by the Agent, it will be the responsibility of the Group Leader to notify the Group of the same and the Group Leader shall be required to pay the difference if the Group wishes to make a Booking at the alternative Accommodation.
10.3 In the event that no alternative arrangements can be made a full refund of any monies paid for the Accommodation and ‘Taxe de Sejour’ only will be made by the Agent to the Group Leader. No other compensation will be offered. For the avoidance of doubt, additional extras booked via the Resort Shop website of Chamonix All Year SAS are subject to the T&C as shown on that website at the time of booking. The Group Leader should take out insurance as per Clause 12.

11. Personal Belongings and Security
11.1. It is the Group Leader’s responsibility to ensure the Accommodation is securely locked including all windows, Velux windows and doors at all times during and at the end of the Holiday. French insurance does not cover theft from the Accommodation unless there has been forced entry. Therefore, should a theft occur due to the Accommodation not being secured, the Group Leader will be responsible for replacement of goods / items stolen from the Owner’s Accommodation and cost to cover any damages. These monies will have to be paid even if they exceed the Damage Deposit held. Please also refer to clause 3. The Group Leader will be responsible for Payment of the additional sums stated and shall be made to the Agent by the Group Leader within 14 days of notification of costs.
11.2. Any theft or break-in at the Accommodation must be reported immediately or as soon as is practically possible to the French police (Gendarmes) and in any case prior to the Group’s departure from the Accommodation. If any assistance is required with this the Group Leader must contact the Agent.
11.3. In addition, it is very important that the Group takes care to ensure that windows, Velux windows and doors are closed securely to avoid any damage to the Accommodation due to weather conditions that may cause for example, but not limited to, water damage, frozen/burst water pipes. If damage occurs during the Holiday due to, but not limited to, windows being left open, then these will be charged to the Group Leader. The Group Leader will be notified of the costs and charges and as per clause 3. 
11.4. Areas of the Accommodation, including rooms and cupboards may be locked and not available for access and their contents are not available for use by the Group. In the event that these areas, rooms, cupboards are entered into and damage caused via their entry and the contents used, then the process will be as per Clause 3. 
11.5. The Group Leader undertakes to check the Accommodation before departure and remove all personal items. The Agent can take no responsibility for items left, but if the Group Leader believes they have left something and contacts the Agent within 2 working days of departure, the Agent will attempt to locate the item/s. After 7 working days any unclaimed left property will be disposed of. If the Agent locates the Group’s left item, the Agent will organise to return it via La Poste postal service or facilitate collection by a service of the Group Leader’s choice from the office of Chamonix All Year SAS in Chamonix. In addition to the cost of postage, there is a charge of 54€ (inclusive of VAT) to cover the Agent’s time to handle. The Agent will not hold left property for longer than 7 days, and will not be liable for any items left.

12. Insurance
12.1. It is up to the Group Leader to ensure that each member of the Group is responsible for the safety of themselves and of all their own personal possessions, documents and equipment. No responsibility and/or liability is or will be accepted in respect of the same by the Agent. The Agent is not responsible at any time whatsoever or under any circumstances for the Group’s personal possessions, documents and/or equipment. Any assistance that the Agent may offer is entirely on a good will basis and at the Group Leader’s own risk.
12.2. It is the responsibility of each member of the Group and the Group Leader to ensure that each member of the Group has all their own necessary medical and travel insurance documents to cover themselves fully before embarking on the Holiday and to ensure that any documents or medication required during the Holiday is brought with each member of the Group. No responsibility and/or liability whatsoever or howsoever arising shall be accepted by the Agent in respect of any such failure by a member of the Group to take out such appropriate insurance as required by each member of the Group.

13. Force Majeure
13.1. The Agent does not accept any liability wheresoever or howsoever arising or pay compensation for, but not limited to:
13.1.1. any event which the Agent could not foresee or avoid. Such events include war, threat of war, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events out of the Agents control;
13.1.2. any cancellation, loss, delay or costs wheresoever or howsoever arising or connected with adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements and activities;
13.1.3. limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators;
13.1.4. travel arrangements made by the Group or on behalf of the Group.
13.2. The Agent does not accept any liability for personal injury or death wheresoever or howsoever arising caused to any visitor and/or any member of the Group for their duration of stay in the Accommodation. This is not intended to exclude any statutory rights the Group and/or visitor may have.

14. No smoking or vaping
14.1. For safety & insurance purposes the Agent has a no-smoking and no vaping policy in the Accommodation, and the Group Leader shall notify each and every member of the Group of the same.
14.2. No responsibility and/or liability whatsoever or howsoever arising shall be accepted by the Agent in respect of any such failure by a member of the Group to comply with this policy.
14.3. Should there be any evidence of smoking, vaping and/or any smell of smoke or vapours, stale or otherwise in the Accommodation once the Group has checked out the Group Leader will be charged for all necessary steps to rid the Accommodation of the smell of smoke or vapours including a charge for the Agent’s time to rectify any issues which will be charged at 54€ per hour (inclusive of VAT), with a minimum charge of 54€. 

15. Pets
15.1. Pets are not allowed at the Accommodation unless permission has been granted in writing by the Agent prior to arrival at the Accommodation and in that case an additional charge of 54€ (inclusive of VAT) will be made. The Agent reserves the right to cancel the Booking immediately and without any liability or refund to the Group Leader, or any member of the Group, in respect of the same, unless permission has been granted.
15.2. In this circumstance the Agent will not be responsible for assisting the Group Leader in finding alternative Accommodation.

16. Children
16.1. The Group Leader and parents travelling in the Group must take responsibility for the well-being and conduct of any minors as identified and stated by the Group Leader on the Booking form as travelling as part of the Group and staying in the Accommodation for the duration of the Holiday. For the purposes of these T&C a minor is any person under the age of 18.

17. Complaints and problems
17.1 The Group Leader should contact the Agent whilst on Holiday, with any issues arising during the Holiday and as required by these T&C, as the Agent will always endeavour to help resolve any problems the Group Leader may have during the Holiday.
17.2. In the unlikely event of any problems not being resolved during the Holiday, and the Group Leader wishes to make a complaint in respect of the same then the complaint must be made by the Group Leader to the Agent either by email to info@chamonixallyear.com or by telephoning +44 203 384 1801 within 7 days of departure from the Accommodation. The Agent is only obliged to consider a complaint when this procedure has been followed.

18. Liability
18.1 The Agent’s entire liability for any matter in relation to these T&C shall at all times be limited as a maximum to the price of the Accommodation and any Services booked as stated in the Booking confirmation.

19. General
19.1. For the avoidance of doubt in the event of any conflict the provisions of these T&C shall prevail.
19.2. The Contracts (Rights of Third Parties) Act 1999 applies to this Contract accordingly, the Owner of the Accommodation is entitled to enforce any term of this Contract including any right or remedy of a third party which exists or is available apart from the Act and in respect of which pursuant to the provisions of this Contract, where loss and/or damage has been caused to the Accommodation, then the Accommodation Owner has the direct right to enforce the provisions of this Contract against the Group in order to see redress in respect of such damage.
19.3. By the signing of this Contract, the Group Leader and each individual member of the Group permits the Agent to hold their Personal Data (as defined in the General Data Protection Regulations 2016 and the Data Protection Act 2018) for the purposes of giving effect to the provisions of this Contract (including making such Personal Data available to the Accommodation Owner for the purposes of Clause 19.2) and also for future marketing purposes. If you do not wish your Personal Data to be held by the Agent for marketing purposes following your stay then please notify the Agent upon your departure. In accordance with the General Data Protection Regulations, the Agent is the Processor of your Personal Data and the Group hereby agrees the Agent is entitled to hold and Process their Personal Data for use in accordance with this Agreement. Each member of the Group is the Controller of their own respective Personal Data. All references to Process, Processor and Controller, are as defined in the General Data Protection Regulations. The provisions of this Clause 19.3 shall survive where they are required to do so in order to give effect to the provisions of this Agreement, including for the purpose of making Personal Data to the Owner of the Accommodation in order for the Owner of the Accommodation to seek such redress as provided for at Clause 
19.4. The Agent reserves the right to require that all false, misleading, unjustified misstatements posted on social media platform by any member of the Group, to be deleted and where such statements purport to be of a defamatory nature against the Agent or a member of their staff, then the Agent i) reserves the right and acting reasonably when doing so, to seek compensation and ii) require the comments to be deleted and for each member of the Group to cease and desist from any further repetition of such comments (this shall in the first instance be procured via the Group Leader) and iii) post an apology and where they refuse to do so, then the Agent reserves the right to bring such action against the Group Leader and/or any member of the Group for redress in respect of any such defamatory statements, as the Agent may in their sole discretion decides.
19.5. In the event that any T&C of this Contract shall be deemed by a Court of competent jurisdiction to be invalid or void, then the remaining T&C shall remain in full force and effect and any substituted T&C shall take effect as if an original term of this Contract.
19.6. Once a Booking is confirmed with the Group Leader under this Contract it binds both the Group Leader and each and every member of the Group jointly and separately.
19.7. These T&C and any proceedings thereunder is governed by the laws of England and subject to the exclusive Jurisdiction of the Courts of England.